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Rockwear

We want you to love your purchase. If something isn&#x2019;t quite right, we offer flexible return options for eligible items.You are welcome to refund or exchange your item at any Rockwear store, provided:<ul><li style="font-size: 16px;">The item is in its original condition</li><li style="font-size: 16px;">Swing tags are still attached</li><li style="font-size: 16px;">You have a copy of your invoice or receipt</li><li style="font-size: 16px;">Within 365 days of your original purchase date</li></ul>Please note: underwear and products marked as final sale are unable to be returned unless faulty.<h3 style="line-height: 1;" id="australian-customers">Australian customers</h3>You can submit a return through our returns portal <a href="https://www.rockwear.com.au/create-return" target="_blank" rel="noopener noreferrer">here</a>.<h3 style="line-height: 1;" id="international-customers">International Customers </h3>If you&#x2019;re returning your order from an international location, please send your parcel to the below address and include your name and order number (starting with RW) in the parcel.Rockwear International Unit 2/101-125 Millaroo Drive Helensvale, QLD 4212 AustraliaIf you need any assistance, you can contact us <a href="https://rockwear.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.

We want to make returning or exchanging your Rockwear purchase as simple as possible. Please see the options available to you below. In-Store Returns and Exchanges You are welcome to refund or exchange your item at any Rockwear store, provided: The item is in its original condition Swing tags are still attached You have a copy of your invoice or receipt Within 365 days of your original purchase date Please note underwear and products marked as final sale are unable to be returned unless faulty. Find your closest store using our locator here. Online Returns If you purchased online but are unable to visit a store, you can return your item to our online warehouse for a refund. Please note that exchanges cannot be processed online. If you wish to exchange an item, you will need to place a new order online for the desired product and return the original item for a refund. Returns Process by Location Australian Customers Please return your order via our returns portal. If you choose to return your item outside of this portal, make sure to keep your tracking number and proof of postage. New Zealand & International Customers Please send your return to the following address using a trackable postal service and retain your proof of postage: Rockwear International Unit 2/101-125 Millaroo Drive Helensvale, QLD 4212 Australia If you have any questions or need further assistance, please contact our support team.

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How do I return an online order?Updated 2 months ago

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