Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Rockwear

To redeem your Rockwear gift card online, simply follow these steps at checkout:<ol><li data-list-item-id="e9e35bf646ee67dda541d79a16d14d303" style="font-size: 16px;">Proceed through the checkout until you reach the payment methods section.</li><li data-list-item-id="e14ff0bffb5bcfdc8d3ada6eece321a79" style="font-size: 16px;">Click on &#x201C;Add Gift Card&#x201D;.</li><li data-list-item-id="e0f868b212886102be3551b246d71c929" style="font-size: 16px;">Enter your gift card code and PIN when prompted.</li></ol><img src="https://attachments.gorgias.help/JWjXVxGwKdGxDvMq/hc/z8QbV2PGaRp6ogeP/2026062423-9c121e45-2907-43f8-8731-8b52ffbf4583-bdc4581a-0500-4c7a-9357-f7dbb4b5e238.png" style="width: 456px;" class="fr-fic fr-dii">Your gift card balance will be applied to your order total. You can also view your remaining balance in this section.&#xA0;If you experience any issues while using your gift card, please contact us <a href="https://rockwear.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here</a> and our team will be happy to assist.

You can easily purchase Rockwear gift cards online here, where we offer a range of gift card values to suit any occasion. In addition to e-gift cards, physical gift cards are also available for purchase in-store at any of our locations. All Rockwear gift cards—whether purchased online or in-store—can be used both online and in-store for your convenience. Important information: Online gift cards are delivered digitally via email; no physical card will be shipped. Gift cards cannot be purchased using Afterpay or Zip. If you have any questions or need assistance, please don’t hesitate to contact us here .

How do I use my gift card?

Payment and Gift Cards

Gift Cards

Careers

Where can I leave feedback?

Where is my closest store?

Do you work with any charitable organisations?

Social Responsibility

Feedback, Stores and Social Responsibility

Can I leave feedback on a product?

How can I pick the right sports bra?

What fabric best suits my activity?

Product and Sizing

How does your Click & Collect service work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click & Collect

How do I add items to my wishlist?

How do I get access to your emails and promotions?

Where can I see my order history?

How do I update my account details or reset my password?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

I'm having issues with my order, who do I contact?

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

I’m having issues at checkout, how can I get help?

Can I change or cancel my order?

Checkout and Confirmation

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

How do I apply a discount code?

How can I get 20% off my first order?

Why haven't I received my welcome code?

Discount Codes and Promotions

Ordering

What are your delivery options?

Can I change my delivery address once I've placed my order?

What is authority to leave (ATL)?

Where can you deliver my order to?

How can I track my order?

Shipping

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

How long will it take for my order to arrive?

Delivery

Shipping and Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is Rockwear’s policy on returns and exchanges?

Can I exchange my items online?

I've lost my proof of purchase—what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

When will I receive my refund?

Will I be refunded for shipping charges?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

I didn’t receive my gift card – what should I do?

How do I check my gift card balance?

How can I purchase a gift card?

Can I use more than one payment method?

Why was my payment declined?

What payment methods do you accept?

What currency will I be charged in?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

Payment

How do I use my gift card?Updated 2 months ago