I didn’t receive my gift card – what should I do?Updated 2 months ago

When a gift card order is placed, two separate emails are sent:

• The sender receives an order confirmation email
• The recipient receives a separate email containing the gift card details

If the recipient hasn’t received their gift card email, we recommend:

• Checking their spam or junk folder, as gift card emails can occasionally be filtered by moderation settings
• Confirming that the recipient’s email address was entered correctly at checkout

If the gift card is still missing, please contact us here and include:

• Your order number
• The email address used to place the order
• A brief description of the issue

Please note, while we’re unable to resend the gift card directly to a different recipient email address, we can provide the gift card details to the original purchaser so you can forward them personally if needed.