I'm having issues with the return portal, can I please get help?Updated 2 months ago

To access the returns portal, you’ll need the correct order details entered exactly as they appear on your order.

If you’re unable to access your return or complete the process, please check the following:

• Make sure your order number is entered without any special characters, such as #
• Check that there are no extra spaces before or after your order number
• Ensure you are using the same email address that was used when the order was placed

 If an item cannot be selected in the Returns Portal, it usually means one of the following:

• The item has already been refunded
• A return label has already been created for that item

If you’re still having trouble using the returns portal, please contact our team here and we’ll be happy to assist you with your return.