Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Rockwear

We strive to provide the best possible experience, but we understand that sometimes issues can occur. If you experience any problems with your order, please contact us <a href="https://rockwear.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.To help us resolve your issue quickly, please include:<ul><li style="font-size: 16px;">A brief overview of the problem</li><li style="font-size: 16px;">Your order number</li></ul>We&#x2019;re here to assist you and ensure your concerns are addressed promptly.

We strive to provide the best possible experience, but we understand that sometimes issues can occur. If you experience any problems with your order, please contact us here. To help us resolve your issue quickly, please include:. We’re here to assist

I'm having issues with my order, who do I contact?

Ordering

Checkout and Confirmation

Careers

Where can I leave feedback?

Where is my closest store?

Do you work with any charitable organisations?

Social Responsibility

Feedback, Stores and Social Responsibility

Can I leave feedback on a product?

How can I pick the right sports bra?

What fabric best suits my activity?

Product and Sizing

How does your Click & Collect service work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click & Collect

How do I add items to my wishlist?

How do I get access to your emails and promotions?

Where can I see my order history?

How do I update my account details or reset my password?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

I’m having issues at checkout, how can I get help?

Can I change or cancel my order?

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

How do I apply a discount code?

How can I get 20% off my first order?

Why haven't I received my welcome code?

Discount Codes and Promotions

What are your delivery options?

Can I change my delivery address once I've placed my order?

What is authority to leave (ATL)?

Where can you deliver my order to?

How can I track my order?

Shipping

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

How long will it take for my order to arrive?

Delivery

Shipping and Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is Rockwear’s policy on returns and exchanges?

Can I exchange my items online?

I've lost my proof of purchase—what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

When will I receive my refund?

Will I be refunded for shipping charges?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

I didn’t receive my gift card – what should I do?

How do I check my gift card balance?

How do I use my gift card?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What payment methods do you accept?

What currency will I be charged in?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

Payment

Payment and Gift Cards

I'm having issues with my order, who do I contact?Updated 2 months ago