Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Rockwear

We do our best to make most products available for Click &amp; Collect, but sometimes stock may be unavailable at your chosen store. This can happen due to:<ul><li style="font-size: 16px;">Recent in-store sales</li><li style="font-size: 16px;">Stock discrepancies</li><li style="font-size: 16px;">Items being damaged or unsellable</li></ul><h4 id="what-are-my-options">What Are My Options?</h4>If your preferred store doesn&#x2019;t have the item in stock, you can:<ul><li style="font-size: 16px;">Check nearby stores for availability</li><li style="font-size: 16px;">Opt for home delivery - it&#x2019;s free for orders over $90 in Australia and $150 in New Zealand.</li></ul>Still need help? Feel free to&#xA0;reach out to our team <a href="https://rockwear.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>. We&#x2019;re happy to assist.

We do our best to make most products available for Click & Collect, but sometimes stock may be unavailable at your chosen store. This can happen due to: Recent in-store sales Stock discrepancies Items being damaged or unsellable What Are My Options? If your preferred store doesn’t have the item in stock, you can: Check nearby stores for availability Opt for home delivery - it’s free for orders over $90 in Australia and $150 in New Zealand. Still need help? Feel free to reach out to our team . We’re happy to assist.

Why isn't Click & Collect available for the item I need?

Click & Collect

Careers

Where can I leave feedback?

Where is my closest store?

Do you work with any charitable organisations?

Social Responsibility

Feedback, Stores and Social Responsibility

Can I leave feedback on a product?

How can I pick the right sports bra?

What fabric best suits my activity?

Product and Sizing

How does your Click & Collect service work?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

How do I add items to my wishlist?

How do I get access to your emails and promotions?

Where can I see my order history?

How do I update my account details or reset my password?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

I'm having issues with my order, who do I contact?

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

I’m having issues at checkout, how can I get help?

Can I change or cancel my order?

Checkout and Confirmation

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

How do I apply a discount code?

How can I get 20% off my first order?

Why haven't I received my welcome code?

Discount Codes and Promotions

Ordering

What are your delivery options?

Can I change my delivery address once I've placed my order?

What is authority to leave (ATL)?

Where can you deliver my order to?

How can I track my order?

Shipping

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

How long will it take for my order to arrive?

Delivery

Shipping and Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is Rockwear’s policy on returns and exchanges?

Can I exchange my items online?

I've lost my proof of purchase—what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

When will I receive my refund?

Will I be refunded for shipping charges?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

I didn’t receive my gift card – what should I do?

How do I check my gift card balance?

How do I use my gift card?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What payment methods do you accept?

What currency will I be charged in?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

Payment

Payment and Gift Cards

What Are My Options?

Why isn't Click & Collect available for the item I need?Updated 2 months ago

What Are My Options?