If your payment didn’t go through or is showing as rejected, it may be due to one of the following common reasons:
Incorrect payment details: Please double-check that your card number, expiry date, CVV, and billing address are entered correctly.
Card restrictions: Some cards may have restrictions on online or international purchases.
Insufficient funds: Ensure there are enough available funds in your account.
Bank authorisation issues: Occasionally, your bank may block a transaction as a precaution and require you to approve the purchase.
Technical issues: Temporary connection or browser issues can sometimes prevent a payment from processing successfully. Try clearing your browser’s cache and cookies, switching to a different browser, or using another device.
If you’ve checked all the above and are still having trouble, we recommend:
Contacting your bank or payment provider to ensure the payment is not being blocked on their end.
Trying a different payment method at checkout.
If the issue continues, please contact our team here and we’ll be happy to help troubleshoot the problem with you.