We’d Love Your Feedback on Your Purchase! About a week after your order, you’ll receive an email inviting you to share your experience by leaving a review. As a thank you, you’ll be entered into our monthly draw to win a $100 voucher! We...

We&#x2019;d love your feedback on your purchase! About a week after your order, you&#x2019;ll receive an email inviting you to share your experience by leaving a review. As a thank you, you&#x2019;ll be entered into our monthly draw to win a $100 voucher! We especially appreciate creative and thoughtful reviews - and bonus points for including photos!If your product isn&#x2019;t meeting your expectations, please don&#x2019;t hesitate to reach out to our team <a href="https://rockwear.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> with your purchase details. We&#x2019;re committed to quality, and if something isn&#x2019;t right, we want to make it right.&#xA0;Thank you for helping us continue to improve and provide the best possible experience!

Can I leave feedback on a product?

Our dedicated Rockwear team can assist you with finding the ideal support and sizing for any activity. For an in-depth fitting experience, we offer a specialised bra fitting service in-store. Our knowledgeable team is ready to provide expert...

Our dedicated Rockwear team can assist you with finding the ideal support and sizing for any activity. For an in-depth fitting experience, we offer a specialised bra fitting service in-store. Our knowledgeable team is ready to provide expert advice tailored to your needs.&#xA0;If you prefer an online solution, take advantage of our convenient sports bra quiz <a href="https://www.rockwear.com.au/sports-bra-quiz" target="_blank" rel="noopener noreferrer" id="isPasted">here</a>.&#xA0;Additionally, you can explore our comprehensive size guide <a href="https://www.rockwear.com.au/size-guide" target="_blank" rel="noopener noreferrer" id="isPasted">here</a>. These resources are designed to ensure you find the ideal support and sizing from the comfort of your own home.

How can I pick the right sports bra?

At Rockwear, we have 4 main fabrics to suit any intensity! LUXESOFT For low impact movement like yoga, Pilates & walking. This peachy-soft fabric feels like it’s giving your body a buttery-soft hug. Fits true to size. COOL TOUCH High-sweat and...

At Rockwear, we have 4 main fabrics to suit any intensity!&#xA0;LUXESOFT -&#xA0;For low impact movement like yoga, Pilates &amp; walking. This peachy-soft fabric feels like it&#x2019;s giving your body a buttery-soft hug. Fits true to size.COOL TOUCH - High-sweat and high-intensity activity like running &amp; HIIT. Stretchy and light, this fabric feels like you&#x2019;re wearing nothing at all. Don&#x2019;t be tempted to size down due to the stretch &#x2013; pick your regular size to maintain the integrity of the stretching.&#xA0;RW FLEX - Medium intensity activity like yoga, running &amp; walking. Flexible, lightly supportive, and super stretchy. Fits true to size.&#xA0;RWX - For high intensity activities like bootcamps &amp; strength training. A slightly thicker fabric, it has a firm compression feel that holds its shape. Fits true to size.&#xA0;For a more detailed outline of each fabric, please click <a href="https://www.rockwear.com.au/fabric-guide" target="_blank" rel="noopener noreferrer">here</a>.

What fabric best suits my activity?

Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Rockwear

Product & Sizing

Product and Sizing

Careers

Where can I leave feedback?

Where is my closest store?

Do you work with any charitable organisations?

Social Responsibility

Feedback, Stores and Social Responsibility

How does your Click & Collect service work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click & Collect

How do I add items to my wishlist?

How do I get access to your emails and promotions?

Where can I see my order history?

How do I update my account details or reset my password?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

I'm having issues with my order, who do I contact?

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

I’m having issues at checkout, how can I get help?

Can I change or cancel my order?

Checkout and Confirmation

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

How do I apply a discount code?

How can I get 20% off my first order?

Why haven't I received my welcome code?

Discount Codes and Promotions

Ordering

What are your delivery options?

Can I change my delivery address once I've placed my order?

What is authority to leave (ATL)?

Where can you deliver my order to?

How can I track my order?

Shipping

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

How long will it take for my order to arrive?

Delivery

Shipping and Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is Rockwear’s policy on returns and exchanges?

Can I exchange my items online?

I've lost my proof of purchase—what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

When will I receive my refund?

Will I be refunded for shipping charges?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

I didn’t receive my gift card – what should I do?

How do I check my gift card balance?

How do I use my gift card?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What payment methods do you accept?

What currency will I be charged in?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

Payment

Payment and Gift Cards