We’ll always return your refund the original payment method used at the time of purchase . Here are a few examples: Paid with PayPal? Your refund will go straight back to your PayPal account. Used a credit or debit card? The funds will be returned...

Refunds are always processed back to the original payment method used at the time of purchase.&#xA0;Below is a guide to how this works depending on how you paid:&#xA0;Credit or Debit Card&#xA0; If you paid using a credit or debit card, your refund will be returned to the same card.&#xA0; PayPal&#xA0; If you paid via PayPal, the refund will be sent directly back to your PayPal account.&#xA0; Afterpay&#xA0; If you used Afterpay, your refund will be processed through Afterpay. Any remaining scheduled payments will be automatically adjusted where applicable.&#xA0; Gift Cards &amp; Gift Vouchers&#xA0; If you paid using a Rockwear gift card, your refund will be issued as a new gift voucher for the same amount.&#xA0;If you have not received your refund within 3-5 business days after receiving a refund notification or need further assistance, please contact our team <a href="https://rockwear.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> and we&#x2019;ll be happy to help.

How will I be refunded?

We aim to process your return and issue a refund to your original payment method within 1-2 business days of it arriving at our warehouse. During busy times—like public holidays or sale periods—there may be slight delays, but we’ll do our best to...

We aim to process your return and issue a refund to your original payment method within 1-2 business days of it arriving at our warehouse.&#xA0;During public holidays or sale periods there may be slight delays, but we&#x2019;ll do our best to get your refund to you as quickly as possible.&#xA0;If you&#x2019;ve received confirmation that your return was delivered but haven&#x2019;t seen a refund within 1-2 business days, please contact us <a href="https://rockwear.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> and we&#x2019;ll be happy to look into it for you.

When will I receive my refund?

Shipping Costs Please note that original shipping and handling charges are non-refundable. Additionally, return shipping costs are not covered by Rockwear unless the item is deemed faulty. Faulty Items If you have received a faulty item, please...

Please note that original shipping and handling charges are non-refundable.&#xA0;Once an order has been processed and shipped, these fees cannot be credited back to your account.&#xA0;

Will I be refunded for shipping charges?

Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Rockwear

Refunds

Returns and Refunds

Careers

Where can I leave feedback?

Where is my closest store?

Do you work with any charitable organisations?

Social Responsibility

Feedback, Stores and Social Responsibility

Can I leave feedback on a product?

How can I pick the right sports bra?

What fabric best suits my activity?

Product and Sizing

How does your Click & Collect service work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click & Collect

How do I add items to my wishlist?

How do I get access to your emails and promotions?

Where can I see my order history?

How do I update my account details or reset my password?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

I'm having issues with my order, who do I contact?

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

I’m having issues at checkout, how can I get help?

Can I change or cancel my order?

Checkout and Confirmation

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

How do I apply a discount code?

How can I get 20% off my first order?

Why haven't I received my welcome code?

Discount Codes and Promotions

Ordering

What are your delivery options?

Can I change my delivery address once I've placed my order?

What is authority to leave (ATL)?

Where can you deliver my order to?

How can I track my order?

Shipping

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

How long will it take for my order to arrive?

Delivery

Shipping and Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is Rockwear’s policy on returns and exchanges?

Can I exchange my items online?

I've lost my proof of purchase—what should I do?

I received a faulty item, what can I do?

Return Policy

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

I didn’t receive my gift card – what should I do?

How do I check my gift card balance?

How do I use my gift card?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What payment methods do you accept?

What currency will I be charged in?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

Payment

Payment and Gift Cards