Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Rockwear

We offer a range of shipping options depending on your location. Please see details below for your region.&#xA0;All orders are shipped via Australia Post and NZ Post for reliable and trackable delivery.<h3 id="australia">Australia</h3><h4 id="standard-shipping">Standard Shipping</h4>$10 for orders under $90FREE for orders over $90Delivery Time: 2-6 business days* after dispatch<h4 id="express-shipping">Express Shipping</h4>$15 for orders under $90$5 for orders over $90Delivery Time: 1-2 business days* after dispatch&#xA0;<h3 id="new-zealand">New Zealand</h3><h4 id="standard-shipping-1">Standard Shipping</h4>$20 for orders under $150FREE for orders over $150*Delivery Time: 12+ business days* after dispatch <h3 id="international">International&#xA0;</h3><h4 id="standard-shipping-2">Standard Shipping</h4>Flat rate: $30 on all ordersDelivery Time: 12+ business days* after dispatch*Important International Shipping Information:&#xA0;In accordance with Australian export regulations, we must: Declare the exact value of all items on the customs declaration. Mark all orders as dutiable merchandise (we cannot label items as &#x201C;gifts,&#x201D; even if ordered as such). Customs duties and import taxes vary by country. Kindly note the customer is responsible for any additional charges incurred by your local Customs authority.

We offer a range of shipping options to suit your needs, including domestic, international, and click & collect. Please note that delivery timeframes apply once your order has been dispatched, and processing times may take up to 24–48 hours. All orders are shipped via Australia Post or NZ Post for reliable and trackable delivery. Australian Shipping Standard Shipping Delivery Time: 2–6 business days (after dispatch) Cost: FREE on orders over $90 $10 flat rate on orders under $90 Express Shipping Delivery Time: 1–2 business days (after dispatch) Cost: $5 flat rate on orders over $90 $15 flat rate on orders under $90 Click & Collect Ready in: Under 2 hours during store trading hours Cost: FREE on all orders How to use: Select Click & Collect at checkout 🔍 Find your nearest store International Shipping New Zealand Delivery Time: 12+ business days (after dispatch) Cost: FREE on orders over $150 $20 flat rate on orders under $150 Other International Destinations Delivery Time: 12+ business days (after dispatch) Cost: $30 flat rate on all orders 📦 Important International Shipping Information In accordance with Australian export regulations, we must: Declare the exact value of all items on the customs declaration. Mark all orders as dutiable merchandise (we cannot label items as “gifts,” even if ordered as such). Customs duties and import taxes vary by country. Kindly note the customer is responsible for any additional charges incurred by your local Customs authority.

What are your delivery options?

Shipping and Delivery

Shipping

Careers

Where can I leave feedback?

Where is my closest store?

Do you work with any charitable organisations?

Social Responsibility

Feedback, Stores and Social Responsibility

Can I leave feedback on a product?

How can I pick the right sports bra?

What fabric best suits my activity?

Product and Sizing

How does your Click & Collect service work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click & Collect

How do I add items to my wishlist?

How do I get access to your emails and promotions?

Where can I see my order history?

How do I update my account details or reset my password?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

I'm having issues with my order, who do I contact?

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

I’m having issues at checkout, how can I get help?

Can I change or cancel my order?

Checkout and Confirmation

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

How do I apply a discount code?

How can I get 20% off my first order?

Why haven't I received my welcome code?

Discount Codes and Promotions

Ordering

Can I change my delivery address once I've placed my order?

What is authority to leave (ATL)?

Where can you deliver my order to?

How can I track my order?

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

How long will it take for my order to arrive?

Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is Rockwear’s policy on returns and exchanges?

Can I exchange my items online?

I've lost my proof of purchase—what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

When will I receive my refund?

Will I be refunded for shipping charges?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

I didn’t receive my gift card – what should I do?

How do I check my gift card balance?

How do I use my gift card?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What payment methods do you accept?

What currency will I be charged in?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

Payment

Payment and Gift Cards

Standard Shipping

Express Shipping

Australia

New Zealand

International 

What are your delivery options?Updated 2 months ago

Australia

Standard Shipping

Express Shipping

New Zealand

Standard Shipping

International

Standard Shipping