We offer a range of shipping options to suit your needs, including domestic, international, and click & collect. Please note that delivery timeframes apply once your order has been dispatched, and processing times may take up to 24–48 hours. All...

We offer a range of shipping options depending on your location. Please see details below for your region.&#xA0;All orders are shipped via Australia Post and NZ Post for reliable and trackable delivery.<h3 id="australia">Australia</h3><h4 id="standard-shipping">Standard Shipping</h4>$10 for orders under $90FREE for orders over $90Delivery Time: 2-6 business days* after dispatch<h4 id="express-shipping">Express Shipping</h4>$15 for orders under $90$5 for orders over $90Delivery Time: 1-2 business days* after dispatch&#xA0;<h3 id="new-zealand">New Zealand</h3><h4 id="standard-shipping-1">Standard Shipping</h4>$20 for orders under $150FREE for orders over $150*Delivery Time: 12+ business days* after dispatch <h3 id="international">International&#xA0;</h3><h4 id="standard-shipping-2">Standard Shipping</h4>Flat rate: $30 on all ordersDelivery Time: 12+ business days* after dispatch*Important International Shipping Information:&#xA0;In accordance with Australian export regulations, we must: Declare the exact value of all items on the customs declaration. Mark all orders as dutiable merchandise (we cannot label items as &#x201C;gifts,&#x201D; even if ordered as such). Customs duties and import taxes vary by country. Kindly note the customer is responsible for any additional charges incurred by your local Customs authority.

What are your delivery options?

If you've made a mistake with your delivery address, please get in touch with us as soon as possible after placing your order. If your order hasn’t been processed or dispatched yet, we may be able to update the address for you. Once your order has...

If you&apos;ve made a mistake with your delivery address, please get in touch with our team&#xA0;<a href="https://rockwear.gorgias.help/en-GB" target="_blank" rel="noopener noreferrer">here</a>&#xA0;as soon as possible after placing your order. If your order hasn&#x2019;t been processed or dispatched yet, we may be able to update the address for you.Once your order has been dispatched, we&#x2019;re no longer able to make changes on our end.&#xA0;However, you&#x2019;ll still have the option to redirect your parcel through the Australia Post portal using your tracking ID. &#xA0;<ol><li style="font-size: 16px;">Wait for your shipping confirmation email containing your Australia Post tracking ID.&#xA0;</li><li style="font-size: 16px;">Visit the Australia Post tracking portal and enter your tracking number.&#xA0;</li><li style="font-size: 16px;">Follow the prompts to redirect or update the delivery address.&#xA0;</li></ol>If you&apos;re located in New Zealand, please note that your tracking ID will become active in the NZ Post system once the parcel arrives in New Zealand. At that point, you&apos;ll be able to redirect or manage your parcel through the NZ Post tracking portal.&#xA0;Please note: Only the receiver (you) can request a redirection through Australia Post/NZ Post once the parcel is in transit. For more information on redirecting a parcel with Auspost, click <a href="https://auspost.com.au/receiving/mail-redirection-mail-hold/redirection" target="_blank" rel="noopener noreferrer">here</a>. For NZ Post, please click <a href="https://www.nzpost.co.nz/personal/receiving/manage-my-mail-parcels/redirect-my-mail" target="_blank" rel="noopener noreferrer">here</a>.

Can I change my delivery address once I've placed my order?

Authority to Leave (ATL) is a service offered by Australia Post that allows your parcel to be delivered without requiring a signature or someone to be present at the time of delivery. If you choose to enable ATL, the delivery driver will leave...

Authority to leave is a delivery option offered by Australia Post that allows your parcel to be delivered without requiring a signature or someone to be present at the time of delivery.If authority to leave is selected, the delivery driver may leave your parcel in a safe place at your delivery address.When authority to leave is enabled:<ul><li style="font-size: 16px;">Your parcel can be left without a signature</li><li style="font-size: 16px;">The driver will attempt to leave it in a safe location at your address</li><li style="font-size: 16px;">You do not need to be home to receive the delivery</li></ul>If the driver is unable to find a suitable safe place to leave your parcel, it will be taken to your nearest post office for collection.*Choosing ATL means your parcel may be left unattended at your address. If you have any concerns about this option, we recommend selecting a delivery method that requires someone to be available to receive the parcel.For further details about Authority to Leave, please visit the Australia Post website <a href="https://auspost.com.au/business/business-ideas/ecommerce-jargon-busters/what-is-authority-to-leave" target="_blank" rel="noopener noreferrer">here</a>.

What is authority to leave (ATL)?

Rockwear delivers to all locations within Australia, New Zealand and United Kingdom, ensuring reliable service no matter where you are based. Important note: Australia Post is unable to deliver to addresses located within shopping centres. Please...

Rockwear delivers to all locations within Australia, New Zealand, Singapore and the United Kingdom, ensuring reliable service no matter where you are based. Please ensure you provide a valid business or residential address to avoid any delays or delivery issues.Important note: Australia Post is unable to deliver to addresses located within shopping centres.

Where can you deliver my order to?

Once your order leaves our warehouse, you’ll receive a confirmation email with tracking details. Australian orders ship via Australia Post, and New Zealand orders via NZ Post. For easy tracking and updates, download the AusPost or NZ Post app. You...

As soon as your order has been dispatched, we&#x2019;ll send you a confirmation email that includes:<ul><li data-list-item-id="ebf20e2a34ed0535b96dea431be700a9a" style="font-size: 16px;">Your tracking number</li><li data-list-item-id="efdb15632aac2a49a719eae160eee5d43" style="font-size: 16px;">A direct link to the courier&#x2019;s website</li></ul>This allows you to track your parcel in real time and stay updated on its delivery status.You can also track your order through our website <a href="https://www.rockwear.com.au/order-tracking" target="_blank" rel="noopener noreferrer">here</a> providing the below information:<ul><li data-list-item-id="eb38c5fa8634256410e895880e6d6f286" style="font-size: 16px;">Your order number</li><li data-list-item-id="ee9c782e5dc0effb3aba77ded5da13a86" style="font-size: 16px;">Your billing last name</li><li data-list-item-id="e7508c4d9cddbc74148d331b8f12aaa1b" style="font-size: 16px;">Your email address OR post code</li></ul>&#xA0;If you haven&#x2019;t received your tracking email or need help locating your order, please contact our team <a href="https://rockwear.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here</a>.

How can I track my order?

Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

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