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Our welcome discount codes are available for new customers who have created an account and subscribed to receive the Rockwear newsletter. Please read the information below to ensure you&#x2019;re eligible and to troubleshoot any issues.To receive a welcome discount code, you must:<ul><li style="font-size: 16px;">Create a Rockwear customer account</li><li style="font-size: 16px;">Subscribe to our newsletter</li></ul>All welcome codes are emailed within 30 minutes of signing up to our newsletter. If you have not received your welcome code within 30 minutes of signing up, we suggest checking your spam/junk inbox.Our welcome codes are limited to one per email/account. therefore if you have previously created an account or opted in to emails, you may not be eligible for another code.If you&apos;re having issues receiving your welcome code, please reach out to us <a href="https://rockwear.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> and we will look into this for you.&#xA0;

Welcome Discount Code Not Received Our welcome discount codes are available for new customers who have created an account and subscribed to the Rockwear newsletter. Please read the information below to ensure you’re eligible and to troubleshoot any issues. Who Is Eligible? To receive a welcome discount code, you must: Create a Rockwear customer account Subscribe to our newsletter Once both steps are completed, your welcome code will be sent to you via email within 30 minutes. Note : This code can only be used on your first purchase and cannot be applied to an order once it has been placed. Haven’t Received Your Code? Please check the following: 1. Subscription Status Ensure you are subscribed to our newsletter: Log in to your Rockwear account Go to My Account > Information Make sure the newsletter subscription box is ticked 2. Account History Welcome codes are limited to one per email/account. If you have previously created an account or opted in to emails, you may not be eligible for another code. 3. Email Folders Check your Junk or Spam folder in case the email was filtered there. Still Need Help? If you’ve checked all of the above and still haven’t received your welcome code, please contact us here before placing your order, and our team will assist you further.

Why haven't I received my welcome code?

Ordering

Discount Codes and Promotions

Careers

Where can I leave feedback?

Where is my closest store?

Do you work with any charitable organisations?

Social Responsibility

Feedback, Stores and Social Responsibility

Can I leave feedback on a product?

How can I pick the right sports bra?

What fabric best suits my activity?

Product and Sizing

How does your Click & Collect service work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click & Collect

How do I add items to my wishlist?

How do I get access to your emails and promotions?

Where can I see my order history?

How do I update my account details or reset my password?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

I'm having issues with my order, who do I contact?

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

I’m having issues at checkout, how can I get help?

Can I change or cancel my order?

Checkout and Confirmation

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

How do I apply a discount code?

How can I get 20% off my first order?

What are your delivery options?

Can I change my delivery address once I've placed my order?

What is authority to leave (ATL)?

Where can you deliver my order to?

How can I track my order?

Shipping

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

How long will it take for my order to arrive?

Delivery

Shipping and Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is Rockwear’s policy on returns and exchanges?

Can I exchange my items online?

I've lost my proof of purchase—what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

When will I receive my refund?

Will I be refunded for shipping charges?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

I didn’t receive my gift card – what should I do?

How do I check my gift card balance?

How do I use my gift card?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What payment methods do you accept?

What currency will I be charged in?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

Payment

Payment and Gift Cards

Why haven't I received my welcome code?Updated 2 months ago