Once you're at the checkout, you can apply your promo code in the "ENTER PROMO CODE" field as shown below: Promo Code Not Working? If you receive an error message when applying your code, please check the following: 1. Correct Field Ensure that...

You can apply your promo code at checkout in the &#x201C;ENTER PROMO CODE&#x201D; field before completing your order.<img src="https://attachments.gorgias.help/JWjXVxGwKdGxDvMq/hc/z8QbV2PGaRp6ogeP/2026062402-fc059c37-d0f0-4136-a329-6e86535699fc-aa727fca-fc3e-4e05-b560-d7629868ac63.png" style="width: 482px;" class="fr-fic fr-dii">If you receive an error message when trying to apply your code, please review the details provided in the email or promotion where you received the code.In many cases, promo codes:<ul><li style="font-size: 16px;">Are valid on full-priced items only</li><li style="font-size: 16px;">Are not valid on sale items</li><li style="font-size: 16px;">Cannot be used in conjunction with other sales, offers, or promotions</li><li style="font-size: 16px;">Some promo codes are only available for a limited time&#xA0;</li></ul>If you&#x2019;re still experiencing issues applying your promo code, please contact us <a href="https://rockwear.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here</a> and include a screenshot of the error message you&#x2019;re seeing along with the promo code and we will look into this for you.

Why isn't my discount code working?

Once your order has been successfully placed, we are unable to apply a discount code retroactively or refund the difference. However, you can still use the discount code on your next online order! Please note: Discount codes cannot be used in...

Once your order has been successfully placed, we are unable to apply a discount code retroactively or refund the difference.&#xA0;However, you can still use the discount code on your next online order!&#xA0;Please note: Discount codes cannot be used in conjunction with sale items or any other promotion. For the full terms and conditions, click <a href="https://www.rockwear.com.au/terms-conditions" target="_blank" rel="noopener noreferrer">here</a>.

I forgot to apply my discount code to my order, what can I do?

You can apply your discount or promo code during checkout. Just follow these simple steps: Add the items you wish to purchase to your cart. Proceed to the Checkout page. In the "ENTER PROMO CODE" section, enter your discount code. Click Apply to...

If you have a discount or promo code, you can apply it during checkout before completing your order.To apply your discount or promo code:<ul><li style="font-size: 16px;">Add the item(s) you&#x2019;d like to purchase to your cart.</li><li style="font-size: 16px;">Proceed to the Checkout page.</li><li style="font-size: 16px;">Locate the &#x201C;ENTER PROMO CODE&#x201D; section.</li></ul><img src="https://attachments.gorgias.help/JWjXVxGwKdGxDvMq/hc/z8QbV2PGaRp6ogeP/2026062403-38ae336c-8de8-4c7a-a9ab-6f18783ac4c3-6d0e0c9a-06cd-4b14-8f01-23a77296278d.png" style="width: 486px;" class="fr-fic fr-dii"><ul id="isPasted"><li style="font-size: 16px;">Enter your discount or promo code exactly as provided.</li><li style="font-size: 16px;">Click Apply to see the discount reflected in your order total.</li></ul>Kindly note, our promo and discount codes cannot be used on sale items or in conjunction to any other offer.&#xA0;If your discount code is not applying at checkout, please contact our team <a href="https://rockwear.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> with the code you are trying to apply and the items in your cart so we can assist further.&#xA0;

How do I apply a discount code?

Sign up to receive Rockwear emails and get 20% off your first online order*. In addition to your welcome discount, you’ll receive updates on our latest drops and exclusive offers! When Will I Receive My Code? After signing up, a unique discount...

Sign up to receive Rockwear emails and get 20% off your first online order*.In addition to your welcome discount, you&#x2019;ll receive updates on our latest drops and exclusive offers!<h4 id="when-will-i-receive-my-code">When Will I Receive My Code?</h4>After signing up, a unique discount code will be emailed to you within 30 minutes.If you don&#x2019;t see the email, please check your junk or spam folders, as it may have been filtered there.<h4 id="discount-code-terms--conditions">Discount Code Terms &amp; Conditions</h4>*The 20% off code can be used under the following conditions:<ul><li style="font-size: 16px;">Valid on full-priced items only</li><li style="font-size: 16px;">Not valid on sale items</li><li style="font-size: 16px;">Cannot be used in conjunction with other sales or promotional offers</li></ul>If you&#x2019;ve waited more than 30 minutes and still haven&#x2019;t received your code, or if you&apos;re experiencing issues applying it, please contact us <a href="https://rockwear.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here </a>and our team will be happy to help.

How can I get 20% off my first order?

Welcome Discount Code Not Received Our welcome discount codes are available for new customers who have created an account and subscribed to the Rockwear newsletter. Please read the information below to ensure you’re eligible and to troubleshoot...

Our welcome discount codes are available for new customers who have created an account and subscribed to receive the Rockwear newsletter. Please read the information below to ensure you&#x2019;re eligible and to troubleshoot any issues.To receive a welcome discount code, you must:<ul><li style="font-size: 16px;">Create a Rockwear customer account</li><li style="font-size: 16px;">Subscribe to our newsletter</li></ul>All welcome codes are emailed within 30 minutes of signing up to our newsletter. If you have not received your welcome code within 30 minutes of signing up, we suggest checking your spam/junk inbox.Our welcome codes are limited to one per email/account. therefore if you have previously created an account or opted in to emails, you may not be eligible for another code.If you&apos;re having issues receiving your welcome code, please reach out to us <a href="https://rockwear.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> and we will look into this for you.&#xA0;

Why haven't I received my welcome code?

Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

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