We want you to love your Rockwear purchase. If something isn’t quite right, we offer flexible return options within 365 days of the purchase date . Return eligibility To be eligible for a return, items must be: Returned within 365 days of purchase...

We want you to love your Rockwear purchase.That&apos;s why we offer a 365-day return policy for change-of-mind purchases, including sale items, as long as your item meets the conditions below.<h4 id="return-options">Return Options</h4>You can return your online order in one of two ways:<ul><li style="font-size: 16px;">In-Store: Return your online order for free at any Rockwear store.</li><li style="font-size: 16px;">Online: Lodge a return via our returns portal <a href="https://www.rockwear.com.au/create-return" target="_blank" rel="noopener noreferrer">here</a> and follow the prompts. (Faulty items can be lodged through the portal with photographic evidence)</li></ul>Note:&#xA0;In-store purchases cannot be returned online. They must be returned at a Rockwear store.Refund EligibilityTo qualify for a refund, please ensure the following:<ul><li style="font-size: 16px;">The return is lodged within 365 days from the date of purchase.</li><li style="font-size: 16px;">You have valid proof of purchase.</li><li style="font-size: 16px;">The item is unworn, unwashed, and in original condition with the swing ticket attached.</li></ul><h4 id="exchanges">Exchanges</h4>We are unable to process exchanges online. However, you&apos;re welcome to:<ul><li style="font-size: 16px;">Return change of mind items for a refund.</li><li style="font-size: 16px;">Purchase the correct size or item separately through our website.</li></ul>For in-store exchanges, visit any Rockwear store. We recommend calling ahead to confirm stock availability.<h4 id="isPasted">14-Day Sweat Test&#xA0;</h4>Trying a new sports bra? Our&#xA0;14-Day Sweat Test&#xA0;has you covered.If it&#x2019;s not quite the right fit and you want to return, please refer to the full terms and conditions <a href="https://www.rockwear.com.au/sweat-test-faq" target="_blank" rel="noopener noreferrer">here</a>.<h4 id="items-not-eligible-for-return">Items Not Eligible for Return</h4>The following items cannot be returned or exchanged unless faulty:<ul><li style="font-size: 16px;">Underwear</li><li style="font-size: 16px;">Items marked as FINAL SALE: NO RETURNS</li></ul>For swimwear and bodysuits, returns are only accepted if the hygiene sticker and tags remain in place.<h4 id="returns-without-receipt-or-tags">Returns Without Receipt or Tags</h4>If you no longer have the receipt or the swing ticket is missing, you may still return items in-store only for:<ul><li style="font-size: 16px;">An exchange, or</li><li style="font-size: 16px;">A credit note (provided the garments are unworn).</li></ul><h4 id="processing-times">Processing Times</h4>Returns are typically processed within 1-2 business days of arriving at our warehouse. During high-volume periods delays may occur.&#xA0;<h4 id="international-returns">International Returns</h4>Customers outside Australia are responsible for organising and covering the cost of their return. Please send your return to the below address:&#xA0;Rockwear International Unit 2/101&#x2013;125 Millaroo Drive Helensvale QLD 4212 Australia<h4 id="paypal-returns">PayPal Returns</h4>Items purchased via PayPal can be returned in-store or by post.If returning in-store, the following three forms of ID are required:<ul><li style="font-size: 16px;">Proof of Purchase &#x2013; Name on ID must match the receipt.</li><li style="font-size: 16px;">Photo ID &#x2013; Must match the name on the online receipt.</li><li style="font-size: 16px;">Credit Card &#x2013; If requesting a refund to card, the name must match your receipt and ID.</li></ul><h4 id="afterpay-returns">Afterpay Returns</h4>Items purchased using Afterpay can be returned either in-store or through our online returns portal.Once your refund is processed by us, Afterpay will update your payment plan accordingly. The last payment is adjusted first. For example:If a refund reduces your balance, your final installment(s) may be reduced or removed.Payments already made will not be refunded unless they exceed the refund amount.Please allow up to 7 business days for the refund to appear, depending on your financial institution. For queries, contact Afterpay directly.If you need further assistance, please contact our team <a href="https://rockwear.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.

What is Rockwear’s policy on returns and exchanges?

Unfortunately, our online store does not have the facilities to process exchanges. In-Store Exchanges If you wish to exchange an item, please visit your local Rockwear store with your invoice. Our in-store staff will be happy to assist you with...

At this stage, our online store is unable to process direct exchanges.&#xA0;If you&apos;re looking for an exchange, you will need to:<ul><li style="font-size: 16px;">Return your original item for a refund in line with our <a href="https://www.rockwear.com.au/returns-policy" target="_blank" rel="noopener noreferrer">returns policy</a>.</li><li style="font-size: 16px;">Place a new order online for the correct size or preferred item.&#xA0;</li></ul>Alternatively, you can head into your nearest store to process the exchange!If you have any questions about the returns process, please contact us <a href="https://rockwear.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.

Can I exchange my items online?

If you’ve lost your proof of purchase, don’t worry—we may still be able to help. Please provide as much relevant information as possible to assist us in locating your transaction. For Online Purchases Your online order confirmation email acts as...

If you&#x2019;ve lost your proof of purchase, don&#x2019;t worry, we may still be able to help.The more information you can provide, the better chance we have of locating your transaction.How do I find proof of purchase for an online order?For online purchases, your order confirmation email and tax invoice email act as your proof of purchase.Please check your:<ul><li data-list-item-id="e558be763a43cf6991fded7873000f8f0" style="font-size: 16px;">Inbox</li><li data-list-item-id="edb7009939c0551fde402046745e9fc9d" style="font-size: 16px;">Spam folder</li><li data-list-item-id="eac30e326db0ce00fd5c51c15126485c1" style="font-size: 16px;">Junk folder</li></ul>If you placed your order while signed in to your account, you may also be able to view your purchase history by logging in online.What if I didn&#x2019;t receive my online receipt?If you can&#x2019;t find your receipt, please try the following first:<ul><li data-list-item-id="efe491d31f2a276a82b3eadb202f20570" style="font-size: 16px;">Check your spam or junk folder</li><li data-list-item-id="e902aee7d47e207591e031b56bea9343c" style="font-size: 16px;">Log in to your online account to view your order history, if you were signed in when you placed the order</li></ul>If you&#x2019;re still unable to locate your receipt, please contact us <a href="https://rockwear.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here</a> for help.How do I find proof of purchase for an in-store purchase?If you requested a digital receipt in-store, it may have been sent to you by email or SMS.Please check your:<ul><li data-list-item-id="ecd39d6db748aae0be6db1681d9572616" style="font-size: 16px;">Email inbox</li><li data-list-item-id="e17cd6a143fef943a116c473b90ba9bd7" style="font-size: 16px;">Spam folder</li><li data-list-item-id="e6eaa7e2ab80c956b007c5f51f88b17a0" style="font-size: 16px;">Junk folder</li><li data-list-item-id="e4b87f19f00d3affabac3d95265ec272c" style="font-size: 16px;">SMS messages</li></ul>If you need a receipt reprint, you&#x2019;ll need to visit the same store where the purchase was made. The store team may be able to locate your transaction and reprint your receipt for you.If the store you originally purchased from has closed down, please contact us <a href="https://rockwear.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here</a> and we can check whether the receipt can be re-sent to your email address.

I've lost my proof of purchase—what should I do?

Faulty Items We take pride in the quality of every Rockwear product and carefully inspect all items before they leave our warehouse. However, if you believe you’ve received something with a manufacturing fault, we’re here to help! You can lodge a...

We take pride in the quality of every Rockwear product and carefully inspect all items before they leave our warehouse.&#xA0;However, if you believe you&#x2019;ve received an item with a manufacturing fault, we&#x2019;re here to help. You can lodge a faulty return through our returns portal <a href="https://www.rockwear.com.au/create-return" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;To help us assess the issue as quickly as possible, we may ask you to provide photos of the fault.Please note that while images can help with the initial review, we can&#x2019;t always confirm whether an item is faulty based on photos alone.

I received a faulty item, what can I do?

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